In placing an order the customer is agreeing to the terms laid out below.

Ordering Products

In order to be able to buy products over the Clockwork Logistics Limited Website the customer must fulfill the following criteria:

• Be over 18
• Register with a real name, address and phone number
• Provide a delivery address within mainland UK (PO Box numbers, hotels & hostels are not applicable)
• Use a valid credit or debit card to purchase products (we do not accept AMEX)

When an order has been placed the customer will receive an automated acknowledgement email with an order number and details of the order placed. Once this order has been placed Clockwork Logistics Limited will begin the despatching process.

Prices

The product price includes VAT but does not include shipping and handling fees.

Clockwork Logistics Limited will try to ensure that prices on the Website are correct. However, in the event of there being an error, the following will happen. If the correct price is lower than stated on the Website the customer will be charged the lower price. If the correct price is higher than stated on the Website the customer will be notified of this change. If the customer no longer wishes to order the product at that price then they may cancel their order.

Prices are subject to change and Clockwork Logistics Limited reserves the right to change prices without notice, prior to a customer placing an order.

Availability

Clockwork Logistics Limited cannot guarantee the availability of products advertised on their Website.

Although we will monitor the Website closely, there may be situations when stock availability information on the Website is incorrect. In this instance the customer will be contacted by a member of the Clockwork Logistics Limited team and advised of the problem. The customer may cancel their order should such a problem arise.

Clockwork Logistics Limited aims to deliver products on time; however, there may be situations where target dates cannot be met. Therefore, delivery times are non-binding and we cannot ensure that a certain time or date will be met.

The customer must examine the products upon delivery, checking the condition and that the delivery is complete. It is the customers' responsibility to inform Clockwork Logistics Limited of any damages or incomplete deliveries at the time of delivery or within a reasonable time.

Payment

Payment can be made by Credit or Debit card (excluding American Express). The customers' payment card will be charged when Clockwork Logistics Limited has accepted the order. We cannot supply products to a customer until the card issuer has authorized the use of the card for that payment. Card payment can be made online or over the telephone. Alternatively, payment can be made by postal order or by sending a cheque to Clockwork Logistics Limited. If a customer does not wish to make a payment online they should contact us by email or telephone and a member of our sales team will be happy to help.

Delivery information

Clockwork Logistics Limited delivers to locations in the mainland UK only. The order will be delivered to the billing address unless otherwise requested.

Deliveries will be made by Clockwork's chosen courier service, who will require a signature. If nobody is available to receive the product the courier will post a note through the door and take the delivery to your nearest depot.

Estimated delivery time is 3-5 working days. We do not deliver at weekends.

We do not deliver to PO Box numbers, hotels or hostels.

Delivery costs

Price of delivery is £3.99 per order.

Returns & Refunds

Customers may return products to Clockwork Logistics Limited by doing the following:

• Contact Clockwork Logistics Limited by email or by telephone within 7 working days of the delivery date;
• Return the product to Clockwork Logistics Limited in the original packaging, sealed and suitable for resale.

The cost of returning the product will be at the customer's expense.

Please contact Clockwork Logistics Limited Helpdesk via email or telephone as soon as possible and within 7 working days if:

• You have been supplied with products by mistake;
• Your delivery is not complete;
• Products have been damaged or have gone missing in transit.

In such cases we will refund the costs incurred in returning the products to us and arrange for redelivery or a refund as applicable.

Please enclose the original invoice so that we can trace the order back and refund or redeliver as applicable. Returns without an invoice will not be accepted.

We suggest that you use a traceable and insured delivery service to return the products. Until the product is on our premises it is the customers' responsibility.

If the customer returns products without advising Clockwork Logistics Limited prior, are not in their original condition and packaging, has parts missing or without having paid for the delivery Clockwork Logistics Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.

If the return is accepted, Clockwork Logistics Limited will refund the price that has been paid for the products by crediting the payment card. Delivery costs will not be refunded.

We will only accept returns for products bought on this Website. We cannot accept any products bought through other distribution channels. Proof of purchase is required in the form of an original invoice.

Warranties

Manufacturers warranty covers all products. Any faulty items should be reported by email or by telephone to the Clockwork Logistics Limited Helpdesk as soon as the fault occurs. The customer will be advised of the procedure for returning faulty products and a replacement, where applicable, will be delivered.